Need to contact us?

Online Chat,

Email customercare@newbalance.com.hk or

Call +852 800 938 547

Mon. - Fri.

09:00 to 18:00

Important Shipping Information

New Balance offers FREE delivery on all orders over HK$300 for registered member.

  • Packages are delivered via Kerry Express.
  • No delivery on weekends or holidays.
  • In-stock orders are not guaranteed to ship the same day they are received.
  • All orders received for in-stock items ship within 2-3 business days.
  • To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
  • New Balance reserves the right to hold any order for suspected fraud and resale.

Special Delivery Arrangement

Due to the Novel Coronavirus (COVID-19) epidemic, for any delivery/return collection to buildings with confirmed cases of COVID-19, order collection will be arranged at the lobby/main entrance of the building. For orders that deliver/return collection to buildings with cluster infection of COVID-19, delivery service will be temporarily suspended for the entire building. For orders that deliver to buildings of the confines under quarantine, the parcel would be placed at the door front. Apologies for the inconvenience caused and appreciate your understanding on this matter.

Shipping Method Estimated Delivery Cost Shipping Availability
Standard Shipping Our usual delivery time frame is between 2-3 business days upon ship out day.
However during busy sale periods this may be extended.

HK$28

Registered member only: FREE on all orders over HK$300*

Hong Kong SAR

No delivery to P.O.boxes, Chek Lap Kok, Hong Kong International Airport, Hong Kong Disneyland, Lo Wu, Lok Ma Chau, Lok Ma Chau Spour Line, Man Kam To, Sha Tau Kok, and Shenzhen Bay Port.

Orders From Outside HK

This site is for orders shipping to addresses within the Hong Kong Special Administrative Region. For orders outside the H.K., please visit one of our international sites here.